We regret that you are having issues with the site and hope you may find the solution by using one of the options below:

Email Concierge – The Artzuno Customer Response Team

Our dedicated staff will ensure that all your questions are answered and issues resolved in a timely manner.  Email us at support@artzuno.com with the following information:

- User Name

- Email Address & Telephone

- Nature of the Issue

- Details

 Updated 4/7/2010

FAQ’s - Frequently Asked Questions

What fees do I have to pay to use this site?

- Using Artzuno is completely free to use.  There are many features and functionalities that other sites charge for, however, we are here to serve the art community and to provide our service to everyone.  We will return to the artist no less that 85% of all revenue generated from the sale of your content.  The amount retained will be used to cover external transaction fees such as credit card processing charges and other nominal costs.  You can be assured that Artzuno is “By The Artists/For the Artist” and our model is not to make money from the sale of your content.

- For Purchases, you will be charged the amount listed for the item.  Sales tax may be charged where applicable.

How do I upload content?

- Uploading content to Artzuno is very easy.  After logging in, go to PROFILE > MY STUDIO > Add New Art.  Based on the category of Art, you will need to create an Album, Collection or Project.  After doing so, find the newly created Album, Collection or Project and click on the “Add Item” link. Here you can upload your content. The following file types are accepted for upload:

 - MUSIC: mp3, wav, wma, & rm

 - ART: bmp, gif, jpg, & png

 - DANCE, FILM/THEATRE: mpg, mpeg, wmv, flv, & avi

 - LITERATURE: doc, docx, ppt, pptx, & pdf

How do I get paid from sales of my content?

- Unlike other sites that pay the lowest possible margin to the artists, Artzuno will only deduct the credit card fees in order to break even on the transaction.  We, at Artzuno, realize that artists and their works are the core of our organization, so we will give back to the artist no less than 85% from each and every sale.

- You will need to setup a PayPal® account at www.paypal.com in order to receive payment using the same email address you used to register on Artzuno.  Once you have reached a minimum of $20.00 sales revenue, request payment by going to PROFILE > ACCOUNT INFO and clicking on the “Request Payment” button.  Upon verification we will send you an email requesting the email address associated with your PayPal Account.

- IMPORTANT!! Please make sure that your PayPal® Account information is correct as well as

note one of the following currencies (Default: USD):

* EUR for Euro

* USD for U.S. Dollar

* GBP for Pound Sterling

* CAD for Canadian Dollar

* JPY for Yen

* AUD for Australian Dollar

* NZD for New Zealand Dollar

* CHF for Swiss Franc

* HKD for Hong Kong Dollar

* SGD for Singapore Dollar

* SEK for Swedish Krona

* DKK for Danish Krone

* PLN for Polish Zloty

* NOK for Norwegian Krone

* HUF for Hungarian Forint

* CZK for Czech Koruna

* MXN for Mexican Peso

* ILS for Israeli New Shekel

Artists will be paid bi-weekly on the 15th and the last day of the month for any downloads that were purchased in the previous two weeks.  At our discretion, we may investigate suspicious transactions which may take up to 5 business days for verification.  Should a payment day fall on a holiday or weekend day, payments will be processed on the day prior to the weekend or holiday. When payment is posted to your account, you will then be able to transfer the funds from your PayPal® account to your bank account  There should be no additional fees, however, please check PayPal® periodically for any updates to their Terms & Conditions or Fee Schedules. If you have additional questions, concerns or feedback, please send them to accounting@artzuno.com.

How do I sell tangible items (non-downloadable, physical objects, actual artwork, books, etc.)on the site?

- ARTZUNO ONLY SELLS DOWNLOADABLE FILE FORMATS.  You may display tangible/physical items on the site for preview or promotion ONLY.  The actual transaction (sale and shipment of items) will not be processed on the site and is solely between the artist/seller and the purchaser.  Artzuno cannot be held liable or responsible for such transactions or issues resulting from such transactions.  Please see our Terms & Conditions as it only relates to downloadable file formats.

How do I purchase tangible items (non-downloadable, physical objects, actual artwork, books, etc.) on the site?

- ARTZUNO ONLY SELLS DOWNLOADABLE FILE FORMATS.  You may purchase tangible/physical items by contacting the artist directly and independently.  The actual transaction (payment and collection of items) will not be processed on the site and is solely between the artist/seller and the purchaser.  Artzuno cannot be held liable or responsible for such transactions or issues resulting from such transactions.  Please see our Terms & Conditions as it only relates to downloadable file formats.